Frequently asked questions

How long does shipping take?

All orders are shipped from the United States.
Standard delivery takes 3–7 business days after processing

Can I change or cancel my order?

If your order has not been processed yet, we may be able to modify or cancel it.
Please contact us as soon as possible at:
📧 info@vensurea.com

Once the order is shipped, we cannot change or cancel it.

When will my order be processed?

Orders are processed within 1–3 business days.
Weekends and holidays are not included

What is your return & refund policy?

We accept returns for unused, unwashed items in original condition.
Please check our Returns & Refunds Policy page for details.

How can I track my order?

Once your order ships, you will receive an email with:

• Your tracking number

• Carrier information

• Tracking link

Tracking updates may take 24–48 hours to appear

How can I contact customer support?

We’re always here to help!
📧 info@vensurea.com
📞 +1-520-367-1114