Shipping Policy

1. Order Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed on weekends or holidays.

• Processing times may be slightly delayed during periods of high order volume.

2. Shipping Time (U.S. Only)

All orders are shipped from within the United States.

• Standard Shipping: 3–7 business days

Delivery time may vary depending on destination, carrier delays, weather conditions, or seasonal volume.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

• Shipping address

• Shipping method

• Weight/size of the order

Free shipping may be offered for orders over a certain amount (if applicable).

4. Order Tracking

Once your order ships, you will receive an email containing:

• Tracking number

• Carrier information

• Tracking link

Please allow 24–48 hours for tracking updates to appear.

5. Incorrect or Insufficient Addresses

Please double-check your shipping address before placing your order.
ELVANA is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to us, reshipping fees will apply.

6. Lost, Delayed, or Damaged Packages

We are not responsible for shipping delays caused by the carrier.
If your package is lost or damaged, please contact us within 7 days of the expected delivery date.
We will assist you in filing a claim with the carrier.

7. Contact Us

For any questions regarding shipping, please contact us:

Email: info@vensurea.com
Phone: +1-520-367-1114